SHIPPING POLICY

ZoomiesTags webshop offers Standard and Express delivery option.

STANDARD DELIVERY

  • Postal registered mail with a tracking number.

  • Estimated delivery times: EU: 4-10 business days, Rest of Europe: 6-12 business days, USA: 10-15 business days, AUS, CAN & Rest of the World: 12-25 business days.

  • The Post does not guarantee delivery in above mentioned time frames. Shipments can be delivered even earlier, but also later than described (longer customs procedure or unexpected delays in postal transit).

  • The Post in some countries, Canada and Australia for example, doesn't scan international registered mail in transit. Therefore, it is not possible to track such shipments after they arrive in those countries.

  • Registered mail shipments should be delivered by a local postman. The recipient has to sign for the package when delivered. If the recipient is not present, an "unsuccessful delivery note" should be left in the mailbox. In that case, the recipient should rearrange delivery (if supported by the Post) or pick up the package at the local post office. If the package is not collected in next 5 business days (depending on postal policy) it will be returned back to us. In that case, if the customer wants us to re-send the package, he/she should pay an amount of 5€ for shipping costs.


EXPRESS DELIVERY

  • For rush orders we use DHL Worldwide Express delivery service.

  • Prices; Europe: 50€, USA & CAN: 60€, AUS: 70€ 

  • Delivery times: Europe: 2-3 bus.days, USA & CAN: 3-5 bus.days, AUS: 5-7 bus.days

  • Required for DHL paperwork: Correct and complete recipients address, contact telephone number and e-mail address

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Please have in mind that the customer is responsible for any duty or customs charges or fees that may be charged by her/his country.

RETURNS

Each Zoomietags design is custom made and personalized, therefore returns and exchanges are not possible.
In case we made a mistake and the text or numbers are different than requested from the customer, we will make a new tag and ship it as soon as we can.