You have the right to cancel your order within 14 days without giving any reason.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement sent to our e-mail address: firstname.lastname@example.org or by sending the model withdrawal form per post to: Iva Gregoric, Josipa Jelacica 20, 10430 Samobor, Croatia. You can find the link to our model withdrawal form at the bottom of this page.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel your order before the cancellation period has expired.
If your order is cancelled, we will reimburse to you all payments received from you, including the costs of delivery, without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw your order.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the ordered item back or you have supplied evidence of having sent back the ordered item, whichever is the earliest.
If you have not received a refund, please contact your credit card company and your bank. It may take some time before your refund is officially posted.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You shall send back the ordered item without undue delay and in any event not later than 14 days from the day on which you inform us about cancelling your order. The deadline is met if you send back the ordered item before the period of 14 days has expired.
To return your product, you should mail the ordered product to: Iva Gregoric, Josipa Jelacica 20, 10430 Samobor, Croatia. You will have to bear the cost of returning the ordered item.
The right to cancel does not apply to orders that are personalized and made to the consumer’s specifications.