FAQ

ABOUT YOUR ORDER

I have a question(s) about personalizing a pet tag from your webshop.


Please contact us over our webpage contact form, e-mail address or social media. We will answer to your question as soon as we can.




How long it takes for my order to be finished?


Usually we need 3-7 business days to finish a personalized name tag order.




Where do I write text details for the name tag that I want to order?


Please write the text details in “note to seller” on the checkout page. Also, you can write me a note over our webpage contact form, e-mail address or social media.




Can I see my custom made pet tag before shipping?


Yes, we will send you photos of your pet tag as soon as we finish it. This way you will have a chance to see how it looks, before we send it to you.





PAYMENT

Accepted payment methods in ZoomiesTags web shop?


We accept PayPal. Using checkout with PayPal you can easily pay with your credit or debit cards: American Express, Maestro, MasterCard, PayPal, Visa




I don't have a PayPal account. Can I still pay with my credit or debit card?


You don't need a PayPal account to use checkout with PayPal. You can pay with your credit/debit cards. After selecting the item that you want to buy choose PayPal as payment method. On the next step select „Pay with your credit or debit card“. Just fill up the form on next page to complete your payment.





SHIPPING

Which company is used for shipping my order?


We use Postal registered mail service with tracking for sending items to our customers.




Delivery time frames?


- EU - 4-10 business days
- non EU - 6-12 business days
- USA - 10-15 business days
- AUS, CAN - 15-25 business days
Post does not guarantee delivery in that time frames. It can be delivered even earlier, but also later than described (longer import/customs procedure or unexpected delays in postal transit).




Who will deliver the package?


It should be delivered by the postman from your local post office.




Do I have to sign for my package in person?


Yes, the addressee has to sign for the registered mail shipmnet when it's delivered. If the addressee is not present, the postman should leave an „unsuccessful delivery“ note in the mail box.




Do you offer express shipping?


Yes, we use DHL Worldwide Express service for rush orders. Here are shipping times and prices:
- EU - 2-3 business days - 50 EUR
- USA, CAN - 3-5 business days - 60 EUR
- AUS - 5-7 business days - 70 EUR
If you want your order to be shipped with DHL Express service, please send me a note with your request over our webpage contact form, e-mail address or social media.